Terms of Service

QuickTix Pro is operated by Elite Card Processing, referred to in these terms as “Elite,” “we,” “us” or “our.” These Platform Terms govern your use of QuickTix Pro and form an agreement between you and Elite when you accept them through the applicable account or transaction flow.

A specifically accepted product schedule or fee schedule controls the subject it addresses if it conflicts with more general platform language. An organizer’s event policy controls event-specific conditions only to the extent consistent with the Buyer Terms and applicable law. A separate signed agreement between Elite and a business controls their specifically negotiated terms; it does not alter another person’s rights. Payment-provider agreements separately govern the provider’s services. Nothing in these terms overrides nonwaivable rights.

Provide accurate information and keep account and contact details reasonably current. Protect passwords and other credentials, restrict access to authorized users and promptly notify support of suspected unauthorized access. You are responsible for actions you authorize and for complying with the access permissions assigned to your account.

A person accepting terms for a business represents that the person is authorized to bind that business. Staff members may act only within their assigned permissions. Account creation does not grant authority to bind another organizer, Elite or a payment provider. A person who lacks legal capacity to enter an agreement must act through a legally authorized adult where required; event participation requirements may differ from account requirements.

QuickTix provides software that organizers use to publish events, sell and manage tickets and related products, communicate with customers and submit supported payment instructions. The organizer identified for a purchase supplies the event or admission. Elite is not the event operator merely because a transaction is made through QuickTix.

Payment providers may require their own applications, identity checks and agreements. Creating a QuickTix account does not guarantee provider approval, uninterrupted processing, a particular funding date or availability of every product. Connected provider services remain subject to their applicable agreements. We do not promise fraud prevention, payment recovery or event performance beyond any express commitment we separately make.

You must not use QuickTix to mislead users, sell unauthorized admission, violate applicable law or another person’s rights, send unlawful messages, evade consent or suppression controls, introduce malicious code, misuse account access or interfere with the service. You must not misrepresent your relationship with Elite, an organizer or a provider.

You retain rights you hold in submitted content. You grant Elite a nonexclusive license to host, copy, display, format and transmit that content as reasonably necessary to operate, support and present your use of QuickTix. You represent that you have the rights needed for that use. Elite retains its rights in QuickTix software, branding and other platform materials. No ownership transfers through account creation.

We may provide account, security, billing and transaction notices through the service or the contact information you provide, as appropriate to the notice. Optional SMS is governed by the separately presented SMS choices and the SMS Terms. General account acceptance is not marketing SMS consent or an automatic-payment authorization.

Electronic acceptance and records may be used for agreements where permitted. You may save or print the terms presented to you and contact support for assistance obtaining relevant records. If a specific transaction requires additional electronic-record consent or delivery procedures, those requirements must be presented in that transaction.

We may maintain, modify or restrict features and may suspend access to address misuse, security concerns, unpaid amounts, provider restrictions or legal requirements. Where reasonably practicable and appropriate, we will provide notice and an opportunity to resolve the issue. We may act without advance notice where necessary to protect users, the service or legal compliance.

You may request closure through the applicable account controls or support. Closing an account does not itself cancel an event, satisfy refund obligations or reverse completed charges. Previously incurred payment obligations and provisions reasonably needed to resolve outstanding transactions survive closure. Personal information is handled under the Privacy Policy; account closure is not a promise to erase every transaction or consent record immediately.

We will perform express obligations we undertake under these agreements. Except for those obligations and warranties or remedies that cannot lawfully be excluded, the platform is provided as available without a warranty that it will be uninterrupted, error-free or suitable for every intended use. We do not warrant an organizer’s event performance or a third party’s services.

For business users acting in a commercial capacity, to the extent permitted by law, neither party is liable to the other for indirect or consequential loss, or lost profits, arising from this agreement. Elite’s aggregate liability to a business user arising from the platform agreement will not exceed the greater of $1,000 or the platform and service fees paid by that business to Elite during the 12 months before the event giving rise to the claim. Ticket-sale proceeds and amounts paid solely to a third-party provider are not fees paid to Elite for this calculation.

These limitations do not limit liability for fraud, willful misconduct, gross negligence or liability that cannot lawfully be limited. They do not cancel an express obligation to account for funds or pay a refund owed. The business limitation above does not apply to a person acting as a consumer. Consumer rights and remedies remain subject to applicable law.

Please first contact support@quicktixpro.com to try to resolve an issue. This request does not restrict access to a court, regulator or payment-dispute process, shorten a filing period or require a person to surrender a legal right.

Maryland law governs these agreements to the extent permitted, without displacing mandatory protections applicable to a consumer. For business disputes, the parties consent to courts of competent jurisdiction in Maryland. Consumers may bring proceedings in any court available to them under applicable law. These terms do not require arbitration and do not waive participation in a class proceeding.

If a provision is unenforceable, the remaining provisions continue to the extent permitted. A waiver must be specific and does not waive future enforcement. Neither party is excused from amounts already due or mandatory obligations because of events beyond its reasonable control. Other performance affected by such events may be excused only to the extent permitted by law and after reasonable mitigation.

A business user may not transfer its agreement or account without Elite’s consent. Elite may assign its agreement in connection with a merger, reorganization or transfer of the relevant business, subject to applicable privacy obligations and without reducing nonwaivable rights. These terms and the applicable accepted schedules constitute the agreement on their subject, except for specifically controlling signed agreements.

We will identify revised terms by effective date and provide material-change notices where required. Revised terms govern prospectively to the extent permitted. We will obtain renewed acceptance or authorization when required; a posted revision does not expand SMS consent, authorize an undisclosed charge or retroactively replace an order’s purchased policy.

Contact QuickTix Pro at support@quicktixpro.com. The business contact for Elite Card Processing is 13701 Maugansville Rd #5, Hagerstown, MD 21740. Legal notices should identify the account or transaction and the issue involved.

You are the organizer and seller identified to buyers for your events. You are responsible for authority to sell admission, the accuracy of listings, event delivery, facilities, staffing, permits and compliance applicable to your activity. Clearly disclose material restrictions, dates, location, capacity, accessibility arrangements, age or entry requirements, included items and other conditions that affect the purchase.

You are responsible for your event-specific refund, cancellation, postponement and transfer policies, subject to applicable law. Present those policies before purchase and honor the policy accepted for the order. You may not use a later change to reduce an existing buyer’s rights without a valid basis and any required agreement.

You must complete the onboarding and agreements required by your selected payment provider. Provider approval, funding, reserves, disputes and settlement are subject to the provider’s actual services and applicable agreement. QuickTix account acceptance does not substitute for provider acceptance.

You authorize Elite to transmit payment, refund and related instructions you submit through supported features within your account permissions, and to perform the integration functions disclosed when you connect the provider. This authorization does not allow unrelated debits or deductions. Any platform-fee collection, recurring charge or additional financial authority must be disclosed in the applicable fee schedule or authorization.

You agree to the platform fees and product charges in the fee schedule presented and accepted for your account or purchase. Processing charges are governed by the applicable provider relationship and the disclosed configuration. Organizer-added amounts, if supported, must be accurately described to buyers and included in required total-price disclosures.

The current standard schedule: payment processing of 2.95% + $0.20 per transaction (configurable per event as absorbed by the organizer or passed through to the buyer), a per-ticket platform fee by plan ($0.50 Starter, $0.70 Plus, $1.00 Elite), and a $15/month account fee on the Celero rail only (billed on your Celero processing statement; no monthly fee on Square). Your accepted schedule is recorded at signup; optional subscriptions and automatic refill require their separate authorizations. No referral or reseller compensation is earned merely by paying platform fees or creating an account.

You are responsible for determining and satisfying your tax obligations for events and sales, except where law assigns collection, reporting or remittance to Elite or another party. You must provide information reasonably needed for applicable tax reporting. This allocation does not override a statutory marketplace or payment-reporting obligation.

You must provide a working buyer contact and respond to refund and event complaints. An authorized refund request submitted through QuickTix is sent through the supported payment path. A request is not completed merely because it was submitted. You must review failures or pending status and cooperate in resolving them.

For a supported refund, the default calculation returns ticket value and applicable tax while excluding platform and processing fees; the applicable fee treatment is disclosed before purchase and must be consistent with law and your provider agreement. If you elect to refund fees at your expense through an available feature, you are responsible for the disclosed additional cost. Mandatory buyer rights prevail over a nonrefundable-fee description.

When an event is canceled or materially changed, you must notify affected buyers and implement the remedy required by the purchased policy and applicable law. Merely marking an event canceled does not establish that refunds were transmitted. For refunds processed outside QuickTix, record completion only after confirming the actual payment outcome and retain supporting evidence.

You are responsible for disputes arising from your event performance, representations or authorized transactions, to the extent provided by applicable law and your agreements. Provide records reasonably needed to address a dispute. This clause does not grant Elite an independent reserve, setoff or debit right beyond an expressly applicable authorization.

Assign staff access only as needed and remove it when no longer authorized. Use buyer information to fulfill transactions and for other purposes you are lawfully permitted to carry out. Do not assume a ticket purchase or exported contact list permits promotional texting. The Organizer Messaging Addendum applies to messaging use.

Protect buyer data, limit disclosures, comply with applicable privacy duties and promptly notify Elite of a security incident involving QuickTix data or access. Cooperate in evaluating rights requests, legal holds and incident notices. Where you independently decide how to use buyer data, you remain responsible for those decisions.

Where Elite processes personal information solely on your behalf, your documented instructions consist of the permitted configuration and authorized use of the service, subject to applicable law. Elite will process that information to provide the agreed service, apply appropriate safeguards, restrict authorized access and use service providers as described in the Privacy Policy and applicable data-processing terms.

To the extent permitted by law, you will defend and indemnify Elite against third-party claims arising from your event operations, unlawful content, infringement of third-party rights or unauthorized messaging, to the extent caused by your breach or wrongful acts. This obligation does not cover loss caused by Elite’s own breach, negligence or misconduct. Elite must provide prompt notice, reasonable cooperation and appropriate opportunity to control the defense. A settlement imposing an admission or nonmonetary obligation on Elite requires Elite’s consent, not to be unreasonably withheld.

Ending the organizer relationship does not eliminate obligations for existing tickets, lawful refunds, disputes or accrued fees. Data retention and deletion are governed by applicable law and the approved privacy and data terms.

For personal information Elite processes solely on an organizer’s documented instructions, the processing consists of hosting and operating ticketing, registration, messaging and related support functions for the duration of the services and the applicable return/deletion period. Individuals may include buyers, attendees, contacts and authorized staff. Data types are those submitted through the authorized features, including contact, transaction, registration and consent information. The organizer determines the permitted business purpose and must have authority for its instructions.

Elite will process that information only on documented instructions, including the accepted configuration, unless law requires otherwise. Elite will notify the organizer if an instruction appears unlawful and may suspend that instruction pending resolution. Persons authorized to process information are subject to confidentiality obligations and appropriate access restrictions. Each party will apply safeguards appropriate to its role and the processing risks.

The organizer authorizes service providers necessary for the disclosed services, subject to written obligations appropriate to their processing. Elite maintains its provider list in the Privacy Policy and will give reasonable advance notice of material additions or replacements where required. Elite will notify the organizer without undue delay after becoming aware of a personal-data breach affecting this processing and provide information reasonably available for the organizer’s response.

At termination, Elite will return or delete information processed on the organizer’s behalf at the organizer’s lawful election, subject to necessary legal retention, outstanding instructions and technical deletion cycles disclosed in the applicable retention schedule. Retained information remains protected and restricted to the justified purpose. This obligation does not require deleting records Elite lawfully maintains for its independent purposes or records controlled by another organizer.

The organizer identified on the event or product page sells the admission or service. QuickTix provides the platform used to complete and manage the purchase. Review the organizer identity, event details, total price and applicable conditions before paying. Keep your confirmation and contact support if the information is missing or inconsistent.

Your purchase is governed by these Buyer Terms, the Platform Terms, the Product Terms applicable to your selection and the event-specific conditions and refund policy presented before payment. A later change does not automatically replace the conditions accepted for your order.

You authorize the payment amount displayed when you submit the purchase using your selected method. Required charges are included in the displayed total at the stage required by law. The checkout identifies applicable taxes and optional items. A payment confirmation or bank authorization is not itself evidence that an incomplete order has been issued; contact support if the payment and ticket records disagree.

Tickets are delivered or made accessible through the methods identified at purchase. SMS delivery is optional where offered and follows your SMS selection. Check the contact information you provide and protect ticket links and QR codes. Contact support about delivery problems; the absence of a text does not itself cancel your purchase.

Admission is subject to the event conditions presented at purchase and lawful venue requirements. Duplicate use of the same ticket does not create additional admission. Do not counterfeit, alter or sell tickets in violation of applicable restrictions.

You may use supported sharing or transfer features subject to the restrictions disclosed for the event and applicable law. Sending a ticket does not guarantee permission to resell it or alter the event conditions. The purchaser should communicate applicable conditions to recipients. A ticket purchase does not by itself sign an activity waiver for every attendee or establish a guardian’s authority.

Contact the organizer using the event or confirmation contact for refund requests. The policy disclosed for your purchase and applicable law determine eligibility. Contact QuickTix support for platform problems or assistance when the organizer cannot be reached. QuickTix’s assistance does not create a blanket guarantee to reimburse every organizer obligation, and it does not excuse QuickTix’s own responsibilities.

An organizer may authorize a refund through QuickTix. Processor acceptance, completion and posting to your account can occur at different times. Refund status must reflect the actual outcome. Any fee exclusion is subject to the policy shown before purchase, applicable law and the relevant payment arrangement. You retain any nonwaivable right to a refund or other remedy.

If an event is canceled, postponed or materially changed, the organizer must communicate the applicable remedy. A replacement date, credit or coupon is not automatically your exclusive remedy. Nothing here prohibits a lawful payment dispute, complaint or other available remedy.

Buyer accounts provide access to supported purchase-management features. Account creation does not bind you to the policies of events you have not purchased. Optional marketing SMS requires its own permission and is not a condition of purchase. Your information is handled as described in the Privacy Policy.

The booking summary identifies what is reserved, the date and time, the price, the amount due now, any remaining balance and its due date, and the applicable cancellation or rescheduling conditions. Your payment authorizes the amount shown for that payment step.

A disclosed future balance does not by itself authorize an automatic card charge. If automatic collection is offered, its amount or calculation, timing and authorization must be presented separately. A manually paid balance remains associated with the original booking and its accepted conditions unless a valid change is agreed. Confirm changes with the organizer and retain the revised confirmation.

A season ticket or pass provides only the dates, admission frequency, persons, benefits and exclusions described before purchase. It does not guarantee access to sold-out or separately ticketed activities unless included in the offer. Transfer, cancellation and refund conditions are those disclosed for the product, subject to applicable law. An annual event or pass does not automatically enroll you in a paid annual renewal.

The gift-credit offer identifies the issuer, eligible uses, value, redemption restrictions and any lawful expiration or other conditions before purchase. A gift credit is not a bank account or a general-purpose payment card. Any expiration or restriction applies only to the extent permitted by applicable law. No inactivity or other fee is authorized solely by these terms.

Cash redemption, replacement, cancellation and refund rights are governed by the disclosed product conditions and applicable law. Voiding a gift code is different from returning money; a completed refund must be separately confirmed. Contact the identified issuer or support about a lost code, balance discrepancy or applicable redemption right.

The organizer is responsible for presenting any activity-specific waiver or registration conditions and identifying the person required to agree. These general terms do not supply a blanket release for bodily injury or authorize a purchaser to bind every participant. Submit only information reasonably needed for the registration and that you are authorized to provide.