Privacy Policy

From Organizers:

• Account information: name, email address, password (hashed), phone number.
• Business information: business name, address, EIN/Tax ID, website, business type.
• Payment and banking information for merchant account setup and payouts.
• Event data: event names, descriptions, dates, ticket types, pricing, and images.
• Customer contact lists that you upload, import, or manually add for marketing your own events. These contacts may include names, email addresses, phone numbers, and any tags or notes you assign. These contacts are yours; QuickTix Pro stores them on your behalf so you can send messages through our platform, and we do not market to them on our own behalf. You can export, edit, or delete these contacts at any time from your dashboard.
• Usage data: login activity, dashboard interactions, and feature usage.

From Ticket Buyers:

• Name and email address provided at checkout.
• Phone number (if SMS delivery is selected).
• Payment information (processed securely by our payment processor — we do not store full card numbers).
• Ticket and order history.

From Notify-Me Subscribers (annual recurring events):

• Email address (required) and optional mobile phone number, provided when you sign up to be notified about an upcoming year of an annual event.
• The specific event series you subscribed to.
• Acceptance of these Privacy and Terms policies at the time of subscription, including timestamp.

Notify-me subscribers receive a single email when the event organizer publishes that year's dates. You can unsubscribe at any time via the link in any notify-me message or by contacting us.

Automatically collected:

• IP address, browser type, device type, and operating system.
• Pages visited, time spent, and referral sources.
• Cookies and similar tracking technologies.
• When you accept our Terms of Service or Privacy Policy at signup or notify-me subscription, we record a receipt: the policy version, the timestamp, the IP address you accepted from, and your browser's user-agent string. We retain these receipts for the life of your account as a record of your informed consent.
• Support communications: when you contact our support team, we retain the content of your messages, your contact details, and any attachments you share so we can resolve your issue and improve our service. Support tickets are retained for five years after resolution or as required by law.

We use the information we collect to:

• Create and manage your account.
• Process ticket purchases and facilitate payouts to Organizers.
• Deliver tickets via email or SMS.
• Send transactional communications (order confirmations, entry reminders, event updates).
• Display in-app notifications to event Organizers about their account, events, payouts, and platform changes. These are stored in our database and shown on the dashboard until dismissed.
• Detect, investigate, and prevent fraud and abuse.
• Improve and develop our platform and features.
• Comply with legal obligations and resolve disputes.
• Respond to customer support requests.

We do not sell your personal information to third parties.

We share your information only in the following circumstances:

• With Organizers: Ticket Buyers' names, email addresses, and order details are shared with the Organizer of the event purchased.
• With payment processors: Payment data is transmitted to the payment processor handling your event (Square or Celero, depending on the organizer) to complete transactions securely.
• With SMS providers: Phone numbers are shared with Twilio solely to deliver ticket confirmations and event communications. Standard message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time.
• With email providers: Email addresses are shared with SendGrid solely to deliver ticket confirmations and event communications.
• With legal authorities: We may disclose information if required by law, court order, or to protect the rights and safety of our users.
• In a business transfer: If QuickTix Pro is acquired or merged, your information may be transferred as part of that transaction.

QuickTix Pro uses the following third-party services to operate the platform. Each has its own privacy policy:

• Square and Celero (Forward) — Payment processing. Card data is handled in their PCI-DSS compliant environments; it never touches our servers.
• Nuvei — A previously used payment processor. New payments no longer run through Nuvei; historical transaction records from that processor are retained as part of order history.
• Vercel — Application hosting, and Neon — database hosting and storage.
• Sentry — Error diagnostics (technical error reports; personal details are scrubbed before reports are stored).
• Twilio — SMS delivery for ticket confirmations and event alerts.
• SendGrid — Transactional email delivery for ticket confirmations and receipts.
• Anthropic — Powers optional AI-assisted help features. Questions you type into those features are processed by that service; avoid including unnecessary sensitive information.

When you provide your mobile phone number and check the SMS consent box during ticket checkout, you consent to receive transactional SMS messages from QuickTix Pro (operated by Elite Card Processing) related to your ticket purchase. These messages may include:

• Ticket purchase confirmations and QR codes.
• Event reminders and day-of instructions.
• Operational updates such as schedule changes or weather alerts.

Providing your phone number is optional, and SMS consent is not a condition of purchase. Marketing or promotional text messages are only sent with your separate, explicit opt-in and you may withdraw that consent at any time.

If you separately opt in to marketing (via a distinct, unchecked marketing consent checkbox at checkout), you may also receive recurring automated promotional SMS from QuickTix Pro — event announcements, presales and early access, and special offers or discount codes. Marketing consent is optional, separate from transactional consent, and never a condition of purchase; message frequency varies and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

Please note: because all QuickTix Pro texts are sent from a shared platform number, replying STOP stops all QuickTix Pro text messages to your number — including transactional ticket texts. Your tickets remain fully accessible by email and through your account; contact support if you need help accessing a purchase without texts. If you later want texts again, you can re-enroll at your next checkout or by contacting support.

Message frequency varies depending on your ticket purchases and events attended. Message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message you receive. For help, reply HELP or contact us at support@quicktixpro.com. When you reply STOP to any SMS from QuickTix Pro, we permanently record your phone number in an opt-out registry so that no QuickTix Pro merchant can text you again from our platform — even if a different organizer later imports your number into their list.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services (e.g., Twilio), who act solely on our behalf to deliver messages.

We use cookies and similar technologies to:

• Keep you signed in to your account.
• Remember your preferences (e.g., dark/light mode).
• Analyze platform usage to improve our product.

You can disable cookies in your browser settings, though some features of the platform may not function correctly without them.

We retain your data for as long as your account is active or as needed to provide services. When you delete your account:

• Your sign-in is disabled immediately, your name and phone number are removed from your profile right away, and your marketing preferences are switched off.
• After a 30-day window, our systems automatically anonymize your remaining personal information across our records — your name, email address, and phone number are replaced with placeholders on orders, registrations, bookings, and other records.
• Financial and transaction records (order amounts, payment references, taxes, refunds) are retained in anonymized form as required by accounting, tax, and payment-dispute obligations. Consent receipts are retained as evidence of the choices you made, with technical details such as IP address removed.
• SMS opt-out records are retained permanently so your STOP request keeps being honored — that retention is itself part of the promise.
• A legal hold, open dispute, or other legal requirement may require retaining specific records longer. You may request deletion even when some information must lawfully be retained, and we will explain any limitation when we respond.

Account deletion is permanent — it cannot be undone, and it does not cancel tickets you hold or reverse completed charges. After anonymization completes, the email address you used becomes available to register again.

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data in transit.
• Hashed and salted password storage — we never store plain-text passwords.
• PCI-DSS compliant payment processing — we do not store full card numbers on our servers.
• Access controls limiting who within our team can access personal data.

No system is completely secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our retention obligations.
• Opt-out: Opt out of non-transactional marketing communications at any time.
• Portability: Request your data in a portable format.

Two of these rights are built into your account: you can download a copy of your data (a complete export of your profile, orders, tickets, credits, and consent records) and delete your account from the account section of My Tickets. For anything else — or if you prefer to make a request by email — contact us at support@quicktixpro.com. We may verify your identity before acting on a request, and we will not discriminate against you for exercising your rights.

QuickTix Pro is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and, where appropriate, by email. Your continued use of QuickTix Pro after changes are posted constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

QuickTix Pro Privacy Team
Elite Card Processing LLC
13701 Maugansville Rd #5, Hagerstown, MD 21740
Email: support@quicktixpro.com